Hassle-free returns. 30-day postage paid returns
Hassle-free returns. 30-day postage paid returns
Hassle-free returns. 30-day postage paid returns

Refund Policy

At Fusem Jewels, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we have created this refund policy to address such situations.

Eligibility for Refunds

  1. Time Frame: Refund requests must be made within 14 days of receiving your order.

  2. Product Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

  3. Customized Items: Custom-made or personalized jewelry pieces are not eligible for refunds unless there is a manufacturing defect.

Refund Process

  1. Contact Us: To initiate a refund, please contact our customer service team at [customer service email] with your order number and reason for the refund.

  2. Return Authorization: We will provide you with a Return Authorization Number and instructions for returning the item.

  3. Shipping: The cost of returning the item is the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

  4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our refund criteria.

  5. Refund Issuance: If approved, the refund will be processed within 5-7 business days. The refund will be credited to the original payment method used for the purchase.

Exceptions

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including shipping costs.

  2. Incorrect Items: If you receive an item different from what you ordered, we will cover the return shipping costs and send you the correct item or provide a full refund.

Exchange Option

Instead of a refund, you may opt for an exchange for a different size, color, or style of equal or lesser value. Any price difference for a more expensive item must be paid by the customer.

Non-Refundable Items

• Earrings, for hygiene reasons
• Items that show signs of wear or use
• Gift cards

Processing Time

• Refunds typically take 5-7 business days to process once the returned item is received and inspected.
• The time for the refunded amount to appear in your account may vary depending on your payment provider or bank.

Customer Satisfaction

We value your satisfaction and will work with you to resolve any issues with your purchase. If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team.

Policy Changes

Fusem Jewels reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions about our refund policy, please contact us at:


Email: fusemjewelss@gmail.com
Phone: +923393933389